Website Onboarding Specialist

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Designer Specialist.

We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a Website Designer Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

Working Shift: 7.00AM to 4.00PM UTC  (3.00 PM to 12.00 AM (Midnight) Philippine time)

What You Will Do:

• Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to websites service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Assist with website service scoping or questions from potential customers 
• Investigate on website errors or support, research, and suggest on website service improvement 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them genuine customer service
• Problem solver, resolves and handles customer complaint 
• Up to date with website trends and website development techniques that are most most effective in engaging consumers
• Able to handle multiple deadline-driven pressure
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates 
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress or Drupal or Duda preferred
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/Wi-Fi connection
• Fluency in both English and Spanish 

 

#LI-PC1