Workday HCM Lead Analyst
wpp • Mexico
Posted: July 16, 2026
Job Description
Why we're hiring:
We are looking for a Workday HCM Lead Analyst with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.
The purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.
This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.
What you'll be doing:
• Manage team of analysts located in Mexico
• Assign tickets to analysts and ensure they are progressed efficiently and effectively to meet our release schedule
• Manage change requests, establish underlying requirements, propose options and fully document
• Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
• Support data requests and maintenance including rescind, correct and EIBs
• Provide guidance to our team of analysts when troubleshooting complex issues
• Provide functional expertise and guidance to our People teams
• Accountable for maintaining up-to-date process documentation
• Safeguard global standards and principles against competing requests and priorities
• Participate in testing activities as required
• Provide creative solutioning for enhancements to our Workday deployment
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends
What you'll need:
• Certified or experienced in Workday core HCM/absence/time tracking/compensation
• Takes ownership of queries and successfully resolve
• Experience of using Jira, ServiceNow or similar service management software
• Effective team player and experience of working with others to achieve a common goal
• Excellent listening and communication skills; able to challenge stakeholders to fully understand a requirement
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Experience of improving ways of working and processes
• Knowledge and experience of cross functional working on both HR and finance processes an advantage
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Remote
Additional Content
Why we're hiring:
We are looking for a Workday HCM Lead Analyst with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.
The purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.
This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.
What you'll be doing:
• Manage team of analysts located in Mexico
• Assign tickets to analysts and ensure they are progressed efficiently and effectively to meet our release schedule
• Manage change requests, establish underlying requirements, propose options and fully document
• Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
• Support data requests and maintenance including rescind, correct and EIBs
• Provide guidance to our team of analysts when troubleshooting complex issues
• Provide functional expertise and guidance to our People teams
• Accountable for maintaining up-to-date process documentation
• Safeguard global standards and principles against competing requests and priorities
• Participate in testing activities as required
• Provide creative solutioning for enhancements to our Workday deployment
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends
What you'll need:
• Certified or experienced in Workday core HCM/absence/time tracking/compensation
• Takes ownership of queries and successfully resolve
• Experience of using Jira, ServiceNow or similar service management software
• Effective team player and experience of working with others to achieve a common goal
• Excellent listening and communication skills; able to challenge stakeholders to fully understand a requirement
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Experience of improving ways of working and processes
• Knowledge and experience of cross functional working on both HR and finance processes an advantage
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Remote