Albanian Speaking Support Specialist - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Albanian Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO services, we specialize in high-impact placements that drive excellence in the Customer Support Services industry.
Job Overview
We are currently seeking a motivated professional for an Albanian Speaking Support Specialist position in Bulgaria. This role is perfect for those looking to advance their career within the dynamic Customer Support Services sector while enjoying a seamless relocation to one of Europe’s most vibrant capitals.
Key Responsibilities
- Provide high-quality assistance to customers via phone, email, and live chat within the Customer Support Services industry.
- Resolve complex client inquiries with professionalism, maintaining the brand’s reputation for service excellence.
- Utilize native Albanian language skills to bridge communication gaps for international clients.
- Document all interactions accurately within the internal CRM system to ensure seamless service continuity.
- Collaborate with cross-functional teams to identify and escalate critical technical or service issues.
- Contribute to departmental performance targets to ensure consistent service quality.
- Continuously stay updated on product knowledge to provide accurate and efficient support solutions.
- Native or fluent Albanian (spoken and written).
- Valid EU passport (mandatory).
- Proven experience in a customer-facing role within the Customer Support Services industry is highly desirable.
- Excellent command of the English language for internal communication.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- A professional, empathetic, and service-oriented mindset.
