Czech Speaking Player Support Specialist - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Czech Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in high-impact recruitment and BPO solutions, consistently delivering excellence for professionals seeking rewarding career opportunities in global hubs.
Job Overview
We are currently scouting for a talented professional to join our client's dynamic team for a Czech Speaking Player Support Specialist position in Bulgaria. This role is perfect for a gaming enthusiast who wants to combine their passion for Esports with a professional career in a vibrant, international environment.
Key Responsibilities
- Provide high-quality technical and gameplay support to users in the Gaming & Esports community.
- Resolve player inquiries regarding account management, in-game purchases, and technical troubleshooting via chat and email.
- Maintain deep knowledge of current game titles and competitive Esports trends to provide expert-level assistance.
- Engage with the community to ensure a positive gaming experience for all Czech-speaking players.
- Collaborate with internal teams to report emerging bugs or common player feedback within the gaming platform.
- Adhere to security and data privacy standards while handling player information.
- Contribute to team targets and consistently deliver excellent service levels in this fast-paced industry.
- Native or fluent Czech (spoken and written).
- Valid EU passport (mandatory).
- Proven passion for Gaming and the Esports industry.
- Excellent communication and problem-solving skills, ideal for those seeking Czech-speaking jobs abroad.
- Ability to relocate to Sofia for this on-site role in Bulgaria.
- Previous experience in customer service or player support is considered an advantage.
