Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Dutch Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering excellence, bridging the gap between high-caliber professionals and industry-leading companies in dynamic hubs like Bulgaria.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is an ideal opportunity for those looking to advance their career in the customer support services industry while enjoying a fully supported international relocation experience.

Key Responsibilities

• Provide high-quality customer assistance through various digital channels within the customer support services industry.
• Maintain a deep understanding of company products to deliver accurate, helpful, and professional solutions to our Dutch-speaking clients.
• Manage and resolve complex customer inquiries effectively to ensure high levels of satisfaction.
• Collaborate with cross-functional teams in our Bulgarian office to optimize support processes and workflows.
• Document all interactions meticulously in the CRM system to track and analyze service trends.
• Stay updated with the latest support service industry standards to ensure a premium user experience.
• Contribute to a high-performance culture by meeting established individual and team KPIs.

Dutch Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer servic...

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in customer-facing roles within the customer support services sector is considered a strong asset.
• Exceptional communication skills and a passion for problem-solving.
• Ability to work on-site in Sofia, as this is a key requirement for our Dutch-speaking jobs.
• Adaptability and a professional demeanor suitable for a dynamic international environment.