French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

French Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in our elite reputation for excellence, ensuring every candidate finds a perfect professional alignment within our prestigious partner network.

Job Overview

We are currently seeking a dynamic professional for the French Speaking iRobot Support Specialist position in Bulgaria. This unique role in the consumer electronics sector offers a fantastic opportunity to provide high-level technical guidance and exceptional service to a prestigious international user base, while enjoying one of the best French-speaking jobs in the region.

Key Responsibilities

• Provide expert support for iRobot consumer electronics products to French-speaking customers via phone, email, and chat.
• Troubleshoot complex technical issues related to home robotics connectivity, hardware functionality, and software updates.
• Maintain a deep understanding of the latest innovations within the consumer electronics industry to offer accurate, professional advice.
• Ensure high levels of customer satisfaction by delivering efficient, friendly, and solutions-oriented assistance.
• Document all customer interactions precisely, following the internal quality standards of our consumer electronics client.
• Collaborate with international teams to refine support procedures and improve the overall consumer experience.
• Represent the iRobot brand with professionalism and excellence throughout every customer touchpoint.

French Speaking iRobot Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in our eli...

• Native or fluent French (spoken and written) is mandatory for this French Speaking iRobot Support Specialist position in Bulgaria.
• Strong command of English to facilitate international team collaboration.
• Passionate about the consumer electronics industry and smart-home technology.
• Excellent communication skills with the ability to explain complex technical concepts in simple terms.
• Valid EU passport (mandatory for employment in Bulgaria).
• Prior experience in a technical support or customer success role is considered a distinct advantage.