German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

German Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing elite professionals for high-growth sectors, ensuring that our candidates secure the best German-speaking jobs in the global marketplace.

Job Overview

We are currently seeking a motivated professional for the German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is an incredible opportunity to launch your career within the dynamic world of Gaming & Esports, providing essential operational support to players and stakeholders in a fast-paced environment.

Key Responsibilities

• Manage back-office inquiries for German-speaking users within the Gaming & Esports ecosystem.
• Ensure compliance and integrity of player accounts through rigorous documentation and verification procedures.
• Coordinate with internal teams to resolve technical and administrative issues efficiently.
• Contribute to the continuous improvement of support processes specific to Gaming & Esports operations.
• Maintain high service standards to ensure optimal player satisfaction and retention.
• Generate detailed reports on operational trends and feedback for leadership review.
• Adapt to the evolving landscape of the gaming industry to provide informed and precise support.

German Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe....

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition for this opportunity in Bulgaria.
• A genuine passion for the Gaming & Esports industry and digital entertainment.
• Excellent analytical skills and attention to detail in a professional office setting.
• Previous experience in back-office support or customer success is a significant advantage.