German Speaking Support Specialist - Work In Sofia, Bulgaria

German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in facilitating career growth through exclusive partnerships, helping professionals find the most rewarding German-speaking jobs in high-growth international hubs.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in the heart of Sofia, offering a unique blend of professional challenge, competitive rewards, and a seamless relocation experience for those looking to start their next chapter among the best jobs in Bulgaria.

Key Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele.
• Represent major international brands within the Customer Support Services sector by maintaining professional and empathetic communication standards.
• Troubleshoot and resolve complex user inquiries, ensuring high levels of customer satisfaction and retention.
• Maintain accurate customer records and documentation within our CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
• Stay updated on product knowledge to provide accurate and efficient guidance to our diverse user base.
• Contribute to the team's success by meeting and exceeding established performance metrics and KPIs.

German Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer suppo...

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Excellent communication skills and a passion for delivering superior Customer Support Services.
• Prior experience in customer-facing roles is highly advantageous but not strictly required.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.
• A proactive, solution-oriented mindset suited for an international team environment.