German Speaking Travel Support Advisor - Work In Sofia, Bulgaria
Posted November 3, 2026
Job Description
German Speaking Travel Support Advisor
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities across Europe. As a leader in the BPO sector, we specialize in high-impact placements that drive career growth for professionals seeking exceptional roles in dynamic international hubs.
Job Overview
We are currently looking for passionate individuals to join our team in Sofia as a German Speaking Travel Support Advisor. This German Speaking Travel Support Advisor position in Bulgaria is the perfect opportunity for travel enthusiasts to kickstart a rewarding career within the booming travel industry while enjoying one of the best relocation support programs for jobs in Bulgaria.
Key Responsibilities
- Provide high-quality customer service to travelers via phone, email, and chat.
- Assist clients with booking modifications, itinerary management, and travel documentation inquiries.
- Resolve travel-related issues and emergencies with efficiency and empathy.
- Maintain comprehensive knowledge of global travel regulations and airline policies.
- Navigate multiple travel booking platforms to provide accurate real-time information to our German-speaking clients.
- Ensure that all service standards are met to maintain high customer satisfaction levels within the travel sector.
- Document all interactions accurately within the CRM system.
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Strong interpersonal skills with a passion for the travel industry.
- Ability to thrive in a fast-paced environment.
- Previous experience in travel, tourism, or customer support is considered a distinct advantage for these German-speaking jobs.
- Professionalism and a service-oriented mindset.
