Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria

Greek Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets, making us the preferred partner for exclusive jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic individual for a Greek Speaking Customer Service Agent position in Bulgaria, providing high-quality support to international clients. This role is perfect for a communication enthusiast looking to build a career within the competitive landscape of Customer Support Services while enjoying the benefits of a fully supported relocation.

Key Responsibilities

• Act as the primary point of contact for Greek-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Resolve customer inquiries via phone, email, and live chat with a focus on first-call resolution and customer satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure high standards of data accuracy.
• Contribute to the team’s success by meeting performance metrics and quality benchmarks specific to the Customer Support Services sector.
• Identify opportunities to improve service processes and provide proactive feedback to management.
• Collaborate with international teams in Sofia to deliver seamless support experiences across multiple channels.
• Continuously develop product knowledge to provide accurate and relevant information to all customers.

Greek Speaking Customer Service AgentAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations within the Customer Support Services in...

• Native or fluent Greek (spoken and written) is absolutely essential for this role.
• Valid EU passport or work permit (mandatory) to facilitate your move to our vibrant offices in Sofia.
• Excellent communication skills, with a professional and empathetic approach to Customer Support Services.
• Strong proficiency in English to collaborate with your international colleagues.
• Ability to adapt to a fast-paced environment while maintaining high accuracy in administrative tasks.
• Previous experience in a customer-facing role is considered a distinct advantage for this Greek Speaking Customer Service Agent position in Bulgaria.