Greek Speaking Solutions Consultant - Work In Sofia, Bulgaria

Greek Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that empower professionals to thrive in new environments while helping our clients excel in the highly competitive Customer Support Services industry.

Job Overview

We are seeking a talented professional for the Greek Speaking Solutions Consultant position in Bulgaria, designed for those who excel at providing premium service excellence. This role is a perfect match for individuals looking for high-quality Greek-speaking jobs that offer career progression, competitive financial rewards, and the opportunity to live in one of the most vibrant hubs for international business in Southeast Europe.

Key Responsibilities

• Act as the primary point of contact for Greek-speaking clients, delivering industry-leading support solutions.
• Resolve complex customer inquiries via phone, email, and chat, ensuring high levels of client satisfaction.
• Maintain a deep understanding of our products and services within the Customer Support Services sector to provide accurate, value-driven assistance.
• Document all interactions meticulously within our CRM systems to ensure clear and actionable data for our operations team.
• Collaborate with international colleagues to streamline communication processes for our Greek-speaking customer base.
• Proactively identify opportunities to improve the customer experience and contribute to organizational efficiency.
• Meet and exceed individual and team performance metrics, including quality assurance and resolution time targets.

Greek Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride o...

• Native or fluent Greek (spoken and written) is absolutely essential for this role.
• Proficiency in English to communicate effectively within our multinational environment.
• Proven experience in Customer Support Services or a client-facing consultative role.
• A valid EU passport or the legal right to work within the European Union.
• Strong problem-solving skills and the ability to maintain composure in a fast-paced environment.
• A genuine passion for delivering exceptional service as a Solutions Consultant.