Lithuanian Speaking Support Specialist - Work In Sofia, Bulgaria

Lithuanian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services sector. With a reputation for excellence, we pride ourselves on facilitating career growth while helping our global partners scale their operations through high-quality recruitment solutions.

Job Overview

We are currently looking for a motivated professional to fill the Lithuanian Speaking Support Specialist position in Bulgaria. This is a unique opportunity to join a fast-growing team in the dynamic Customer Support Services industry, offering a seamless relocation experience and a career path that rewards performance and linguistic expertise.

Key Responsibilities

• Provide exceptional omnichannel support to customers, representing a leading global brand within the Customer Support Services industry.
• Resolve complex inquiries via phone, email, and live chat while maintaining the highest standards of professional communication in Lithuanian.
• Ensure customer satisfaction by identifying needs and delivering accurate, empathetic, and efficient solutions.
• Accurately document customer interactions within the CRM system to track progress and identify service trends.
• Collaborate with international teams to maintain quality benchmarks and contribute to team performance goals.
• Stay updated on product knowledge and internal service policies to ensure consistent quality in every customer touchpoint.
• Act as a brand ambassador, ensuring that every Lithuanian-speaking interaction reinforces our reputation for superior client care.

Lithuanian Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services s...

• Native or fluent Lithuanian (spoken and written) is mandatory for this role.
• Professional proficiency in English to effectively engage with our diverse, international team.
• Valid EU passport (mandatory) to facilitate the hiring process for this Lithuanian Speaking Support Specialist position in Bulgaria.
• A strong passion for customer care and a drive to excel within the fast-paced Customer Support Services industry.
• Proven ability to adapt to new technologies and CRM software efficiently.
• Previous experience in high-volume contact centers is considered an advantage, though we welcome applications from driven professionals eager to grow.