Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

Estonian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across the globe. As a leader in the recruitment and BPO sector, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in their chosen fields.

Job Overview

We are currently looking for a talented individual to join our team for an Estonian Speaking Support Specialist position in Bulgaria. This role is a unique opportunity to provide high-quality service within the Customer Support Services industry, offering a perfect blend of professional growth and an international lifestyle among the best Estonian-speaking jobs currently available.

Key Responsibilities

• Deliver professional and empathetic customer support via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex client inquiries efficiently, ensuring customer satisfaction at every touchpoint.
• Maintain accurate records of customer interactions and data, adhering to strict privacy and security policies.
• Collaborate with international teams to optimize support workflows and maintain service excellence.
• Act as a brand ambassador, providing culturally nuanced assistance for Estonian-speaking customers.
• Contribute to the continuous improvement of support quality by providing constructive feedback on processes.
• Handle escalated issues with patience and professionalism, upholding the reputation of the company.

Estonian Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across the globe. As a leader in...

• Native or fluent Estonian (spoken and written) is mandatory for this role.
• Excellent communication skills in English to function effectively within a multicultural office environment.
• Valid EU passport, which is a requirement for this Estonian Speaking Support Specialist position in Bulgaria.
• A customer-centric mindset with a passion for problem-solving in the Customer Support Services sector.
• Proficiency in basic computer applications and a willingness to learn new software systems.
• Availability to relocate to Sofia for this on-site opportunity.