Patient Coordination Specialist

Job Title: Patient Coordination Specialist

Position type: Full-Time 

Working Hours: 8:30 AM – 5:00 PM Pacific Standard Time, Monday - Friday
Salary rate: $5-$6

Key Responsibilities:

• Schedule and coordinate new patient appointments using Veradigm Practice Management (PM), ensuring accurate and efficient scheduling.
• Enter, verify, and update patient demographics, insurance information, and other required registration details.
• Collect and process new patient deposits according to established practice guidelines.
• Coordinate with internal staff regarding appointment availability, scheduling changes, and patient concerns.

• Retrieve, verify, and attach insurance authorizations to patient records before scheduled appointments.
• Access referral group systems, including Facey and Optum, to obtain necessary authorization documentation when applicable.
• Follow up on missing or incomplete authorizations and coordinate with internal staff to prevent scheduling delays.

• Send appointment confirmations and provide patients with links to complete required intake and registration forms.
• Follow up with patients regarding incomplete forms, missing information, and appointment-related concerns.
• Handle inbound calls and scheduling inquiries with professionalism, patience, and compassion.
• Maintain clear communication with patients and healthcare staff to ensure a smooth scheduling experience.

Job Title: Patient Coordination Specialist Position type: Full-Time Working Hours: 8:30 AM – 5:00 PM Pacific Standard Time, Monday - FridaySalary rate: $5-$6Key Responsibilities:Schedule and coordinate new patient appointments using Veradigm P...

• At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.
• Hands-on experience with Veradigm Practice Management (PM) is highly preferred.
• Familiarity with Facey and Optum referral groups and authorization retrieval processes.
• Excellent verbal and written English communication skills.
• Ability to handle patient inquiries professionally and compassionately.
• Quick learner who can adapt to new systems, processes, and scheduling workflows.
• Understanding of patient confidentiality and HIPAA compliance.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.