Spanish Speaking Customer Service Agent - Work In Athens, Greece

Spanish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke staffing solutions that empower professionals to build meaningful international careers while representing global industry leaders.

Job Overview

We are currently seeking dedicated professionals to join our client's team in Athens for a Spanish Speaking Customer Service Agent position in Greece. This role is a unique opportunity to grow within the thriving customer support services industry, offering a perfect blend of professional development, competitive compensation, and the vibrant Mediterranean lifestyle.

Key Responsibilities

• Provide high-quality technical or general support to customers via phone, email, and chat.
• Ensure customer satisfaction by resolving inquiries efficiently and maintaining high service standards.
• Represent the client brand professionally in all interactions within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation in the CRM system.
• Collaborate with international team members to share insights and improve service workflows.
• Identify opportunities to provide value-added services during customer interactions.
• Stay updated on product or service knowledge to provide precise and helpful information to end-users.

Spanish Speaking Customer Service AgentAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO and customer ...

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills suited for the customer support services industry.
• Ability to work effectively in an on-site office environment in Athens.
• Comfortable navigating digital tools and customer relationship management software.
• A proactive attitude and a desire to excel in a fast-paced professional setting.