Technical Trainer (Remote) - GovCIO

• Develop, maintain, and update instructor-led training, virtual training, Knowledge Base (KB) articles, Standard Operating Procedures (SOP), and other learning resources.
• Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods.
• Translate complex operational and technical concepts into clear, concise, and user-friendly content.
• Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.
• Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.
• Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.
• Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.
• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.

Required Skills and Experience:

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 yrs of experience (or equivalent combination of education and experience).
• Minimum 2 year of experience developing training content, technical documentation, or knowledge materials.
• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
• Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent communication skills, ability to speak clearly, confidently, and comfortably with a wide range of audiences
• Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks / impediments and other training related documentation
• Able to communicate ideas in both technical and user-friendly language
• History of consistently meeting or exceeding established individual performance objectives and goals
• Calm and focused ability to handle high-pressure escalations, roadblocks / challenges, and customer expectations
• Be a team player!
• Regular and reliable attendance is required

Clearance Required:

• Must be able to obtain and maintain a Public Trust Security Clearance
• U.S. citizenship required

Preferred Skills and Experience:

• Strong technical writing, editing, proofreading, and content development skills.
• Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training.
• Excellent presentation, facilitation, and public speaking abilities with a professional and engaging delivery style.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook.
• Experience with Learning Management Systems (LMS) and e-learning development tools.
• Ability to create visual training materials, process flows, and instructional content.
• Strong interpersonal, communication, collaboration, and stakeholder management skills.
• Knowledge of adult learning principles, instructional design methodologies, and training best practices.
• Ability to learn and understand new technologies, applications, and operational processes quickly.

Professional Qualifications:

• Strong work ethic and accountability Effective time management and multitasking ability Dependable, punctual, and customer-focused Team-oriented with a collaborative mindset Attention to detail and quality Problem-solving and analytical thinking Confident, calm, and clear communicator

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview

During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application

During the Hiring Process

• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application

Background check, to include:

• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment