Thai Speaking Customer Support Agent - Work In Sofia, Bulgaria

Thai Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke staffing solutions within the dynamic Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional excellence.

Job Overview

We are currently seeking a motivated professional for a Thai Speaking Customer Support Agent position in Bulgaria, providing world-class assistance to a global client base. This is an exceptional opportunity to advance your career among the most sought-after Thai-speaking jobs in Europe, while enjoying the vibrant lifestyle that comes with working in Sofia.

Key Responsibilities

• Act as the primary point of contact for Thai-speaking clients within the Customer Support Services industry.
• Resolve complex customer inquiries via telephone, email, and live chat with precision and empathy.
• Maintain accurate records of customer interactions within the internal CRM database.
• Collaborate with cross-functional teams to escalate and resolve technical issues efficiently.
• Adhere to industry-standard quality protocols to ensure high levels of customer satisfaction.
• Promote brand loyalty through proactive communication and professional problem-solving.
• Stay updated on product knowledge and internal processes to provide accurate, real-time guidance.

Thai Speaking Customer Support AgentAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading organizations across Europe. We pride ours...

• Native or fluent Thai (spoken and written) is mandatory for this role.
• Excellent proficiency in English for inter-departmental communication.
• Previous experience in the Customer Support Services sector is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Valid EU passport or work permit allowing for employment in Bulgaria.
• A positive, proactive, and customer-centric mindset.