Arabic Speaking Customer Service Agent - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Arabic Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in placing high-caliber professionals into career-defining roles across the globe.
Job Overview
We are currently seeking a motivated professional to join our team for an Arabic Speaking Customer Service Agent position in Bulgaria. This role within the Customer Support Services industry offers a unique opportunity to provide exceptional care while enjoying the vibrant culture of Sofia.
Key Responsibilities
- Deliver premium support to clients via phone, email, and chat within the Customer Support Services industry.
- Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
- Represent our brand by providing accurate information regarding services and policies.
- Effectively document interactions and update customer accounts in our database.
- Collaborate with international teams to optimize communication workflows.
- Continuously meet performance metrics tailored for top-tier Arabic-speaking jobs.
- Ensure all service-level agreements are met within a fast-paced support environment.
- Native or fluent Arabic (spoken and written).
- Strong command of English for internal company communication.
- Proven experience or a strong interest in the Customer Support Services sector.
- Excellent problem-solving skills and a customer-centric mindset.
- Eligibility to work in Bulgaria for one of our premier Arabic-speaking jobs.
- A positive, professional attitude towards working on-site in Sofia.
