Croatian Speaking Support Specialist - Work In Sofia, Bulgaria

Croatian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers in the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for the Croatian Speaking Support Specialist position in Bulgaria. This role offers an exceptional opportunity for a native or fluent speaker to join a global team, delivering premium assistance while enjoying the vibrant culture of one of Europe's fastest-growing hubs for jobs in Bulgaria.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and chat within the Customer Support Services sector.
• Resolve complex inquiries with precision while maintaining the premium service standards expected in Croatian-speaking jobs.
• Ensure accurate documentation of all customer interactions in the company database to maintain high service quality.
• Collaborate with international team members to share insights and improve overall operational efficiency.
• Proactively identify customer needs and provide tailored solutions to ensure high satisfaction rates.
• Adhere to industry-standard protocols while operating in this Croatian Speaking Support Specialist position in Bulgaria.
• Contribute to a positive, solution-oriented atmosphere within our Customer Support Services department.

Croatian Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO...

• Native or fluent Croatian (spoken and written).
• Proficiency in English for daily communication and internal reporting.
• A strong desire to relocate and build a career in the vibrant landscape of jobs in Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent communication and problem-solving skills, critical for this Croatian Speaking Support Specialist position in Bulgaria.
• Ability to work on-site in Sofia, Bulgaria.