Danish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria
Job Description
Danish Speaking Fitbit Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class international brands. We specialize in sourcing multilingual professionals for exciting career opportunities across the continent, including the most sought-after Danish-speaking jobs in the industry.
Job Overview
Are you passionate about technology and personal wellness? We are currently seeking a motivated candidate for the Danish Speaking Fitbit Customer Support Specialist position in Bulgaria to provide world-class assistance to users of industry-leading fitness wearable devices. This is an exceptional opportunity to advance your career within the global fitness and wellness sector while enjoying a high quality of life in one of Europe’s most vibrant capitals.
Key Responsibilities
- Deliver expert, empathetic support to Danish-speaking customers regarding their fitness trackers and wellness ecosystem.
- Assist users with technical troubleshooting for device syncing, application connectivity, and hardware inquiries.
- Promote a culture of health by educating users on how to maximize their fitness data and wellness insights.
- Maintain high levels of customer satisfaction by resolving inquiries through phone, email, and live chat channels.
- Document user feedback to help improve the fitness and wellness technology experience.
- Collaborate with cross-functional teams to stay updated on the latest software updates and fitness feature rollouts.
- Represent the Fitbit brand with professionalism and enthusiasm during every client interaction.
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- A genuine passion for the fitness and wellness industry and wearable technology.
- Strong problem-solving skills with a focus on delivering excellent customer experiences.
- Excellent communication skills and ability to work in a dynamic office environment in Sofia.
- Willingness to relocate to Sofia for this career-defining Danish Speaking Fitbit Customer Support Specialist position in Bulgaria.
