French Speaking CX Specialist - Work In Sofia, Bulgaria

French Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities within the BPO and Customer Support Services sectors. We pride ourselves on delivering bespoke career solutions, ensuring that every candidate finds their ideal role while thriving in a new international environment.

Job Overview

We are currently sourcing exceptional talent for a French Speaking CX Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced Customer Support Services team in Sofia, where you will provide high-quality assistance to French-speaking clients while benefiting from one of the most comprehensive relocation packages among all jobs in Bulgaria.

Key Responsibilities

• Deliver premium support services to French-speaking customers via phone, email, and live chat.
• Maintain a high level of customer satisfaction by resolving inquiries efficiently within the Customer Support Services sector.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
• Act as a brand ambassador, upholding the highest standards of communication and professionalism.
• Continuously update your knowledge regarding products and services to provide accurate and relevant information.
• Contribute to team targets and KPIs to ensure service excellence in this French Speaking CX Specialist position in Bulgaria.

French Speaking CX SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities within the BPO and Customer Support Services se...

• Native or fluent French (spoken and written).
• Proficiency in English for corporate communication.
• Previous experience in a Customer Support Services role is highly regarded but not mandatory.
• Strong problem-solving skills and a passion for customer success.
• Valid EU passport (mandatory).
• Availability to work on-site in Sofia, as this is a core requirement for our latest French-speaking jobs.