German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

German Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading global organizations. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel within top-tier industry sectors across Europe.

Job Overview

We are currently sourcing exceptional talent for a German Speaking iRobot Support Specialist position in Bulgaria, representing a global leader in the consumer electronics industry. This is an outstanding opportunity to join one of the most exciting German-speaking jobs in the region, providing high-level technical assistance and service excellence to customers across DACH markets.

Key Responsibilities

• Provide high-quality technical support for innovative consumer electronics products via phone, email, and chat.
• Troubleshoot hardware and software issues for iRobot devices, ensuring a seamless user experience.
• Maintain comprehensive records of customer interactions to contribute to the continuous improvement of support protocols.
• Educate customers on product features, maintenance, and optimal usage of their consumer electronics devices.
• Address technical inquiries with professionalism, empathy, and efficiency to drive high customer satisfaction scores.
• Collaborate with internal teams to resolve complex cases and escalate product-specific issues appropriately.
• Stay updated on the latest consumer electronics market trends and iRobot product releases to provide informed advice.

German Speaking iRobot Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading global organizations. We pride ourselves ...

• Native or fluent German (spoken and written) is required for this role.
• Valid EU passport (mandatory).
• Proven interest in consumer electronics and technical problem-solving.
• Strong communication skills with a focus on delivering premium customer support.
• Ability to relocate to Sofia for this German Speaking iRobot Support Specialist position in Bulgaria.
• Commitment to professional development and achieving performance targets.