German Speaking Solutions Consultant - Work In Sofia, Bulgaria
Posted November 3, 2026
Job Description
German Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment, we specialize in identifying high-caliber professionals for the competitive Customer Support Services sector.
Job Overview
We are currently searching for a high-performing professional to take on a German Speaking Solutions Consultant position in Bulgaria. This role is a cornerstone of our client's Customer Support Services operations, offering an excellent opportunity for growth among one of the most sought-after German-speaking jobs in the region.
Key Responsibilities
- Provide expert, high-level support to German-speaking clients, ensuring satisfaction within the Customer Support Services industry.
- Analyze complex customer queries and provide effective, timely, and professional solutions.
- Maintain accurate documentation of all customer interactions and technical solutions provided.
- Collaborate with internal departments to streamline support processes and improve service quality.
- Represent our client's brand with the highest level of professionalism and linguistic precision.
- Identify potential service improvements to enhance the overall customer experience in the German market.
- Achieve individual and team-based KPIs focused on quality, speed, and accuracy in customer assistance.
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Previous experience in Customer Support Services or a similar client-facing role.
- Strong problem-solving skills and the ability to work independently in a fast-paced environment.
- Excellent communication skills, both in German and English.
- A genuine passion for delivering exceptional service as a German Speaking Solutions Consultant.
