Hebrew Speaking Support Specialist - Work In Sofia, Bulgaria

Hebrew Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We are recognized for our commitment to excellence, providing unparalleled support to candidates seeking long-term professional growth in the competitive Customer Support Services sector.

Job Overview

We are currently sourcing exceptional candidates for a Hebrew Speaking Support Specialist position in Bulgaria. This role is a unique opportunity to join a high-performing team within the Customer Support Services industry, offering a seamless transition for professionals seeking new opportunities in one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Deliver world-class assistance to customers, ensuring high satisfaction levels within the Customer Support Services industry.
• Manage incoming inquiries via phone, email, and live chat, maintaining the highest professional standards in Hebrew.
• Resolve complex customer issues by identifying root causes and providing effective, tailored solutions.
• Maintain detailed and accurate logs of customer interactions within our internal database systems.
• Collaborate with international teams to optimize communication workflows and improve overall service quality.
• Participate in regular feedback sessions to ensure consistent performance as a Hebrew Speaking Support Specialist.
• Uphold the brand reputation by representing our client with empathy, patience, and expert product knowledge.

Hebrew Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We are recognized for o...

• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• Fluency in English to facilitate professional communication within our international environment.
• Strong problem-solving skills and a passion for excellence in the Customer Support Services industry.
• Excellent interpersonal skills and a proven ability to handle challenging customer situations with professionalism.
• Previous experience in a contact center environment is highly valued for this Hebrew-speaking job.
• Adaptability to new software and digital tools, ensuring efficiency in all support tasks.