Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and business process outsourcing. We specialize in connecting elite multilingual talent with high-growth industries, facilitating exceptional career moves across the continent.

Job Overview

We are currently sourcing candidates for an Italian Speaking Back Office Gaming Support Specialist position in Bulgaria, a role tailored for enthusiasts of the fast-paced Gaming & Esports industry. This is an incredible opportunity to advance your career by joining one of the top-tier Italian-speaking jobs in the vibrant tech hub of Sofia.

Key Responsibilities

• Manage back-office administrative tasks to ensure seamless operations within the Gaming & Esports platform.
• Monitor and analyze player accounts to ensure compliance with industry regulations and internal safety standards.
• Provide high-level support for Italian-speaking clients regarding complex account inquiries and technical troubleshooting.
• Collaborate with international teams to optimize workflows for Gaming & Esports player retention.
• Maintain detailed documentation of user issues and escalations to improve overall service delivery.
• Assist in the fraud prevention processes to maintain the integrity of the gaming ecosystem.
• Stay updated on the latest trends and updates within the competitive Gaming & Esports market.

Italian Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and business process outsourcing. We specialize in c...

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Strong proficiency in English to communicate within our global corporate environment.
• Previous experience in back-office administration, support, or the Gaming & Esports sector is highly valued.
• Excellent analytical skills with a focus on problem-solving in a digital environment.
• Professionalism, attention to detail, and a proactive mindset toward achieving high-quality results.
• Ability to relocate to Sofia for this Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.