Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating life-changing career moves, ensuring that every candidate finds their ideal professional trajectory within our exclusive partner network.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria. This role is a perfect fit for wellness enthusiasts who are eager to provide world-class service while living in one of the fastest-growing professional hubs in Europe, as we continue to lead the way in Italian-speaking jobs.

Key Responsibilities

• Provide expert assistance to Italian-speaking customers regarding Fitbit wearable technology and wellness features.
• Troubleshoot technical issues related to device synchronization, health app connectivity, and product performance.
• Advise users on how to maximize their fitness goals using advanced health-tracking metrics and software integration.
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in the Fitness & Wellness industry.
• Document customer interactions accurately within the CRM to ensure a seamless service journey.
• Collaborate with cross-functional teams to resolve complex product queries and provide feedback to improve the overall user experience.
• Promote the Fitbit ecosystem by educating users on new hardware features and wellness-focused product updates.

Italian Speaking Fitbit Products Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in fa...

• Native or fluent Italian (spoken and written) is required for this role.
• Strong interest in the Fitness & Wellness industry and familiarity with wearable technology.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Positive, solution-oriented mindset suited for a fast-paced environment.
• Ability to relocate to Sofia for this on-site Italian Speaking Fitbit Products Support Specialist position in Bulgaria.
• Valid EU passport (mandatory).