Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We pride ourselves on providing bespoke career development opportunities and facilitating seamless professional transitions for those seeking high-impact roles in dynamic global markets.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria. This role is perfect for those searching for professional Italian-speaking jobs within the thriving Customer Support Services industry, offering the chance to build a career in a vibrant European capital while enjoying comprehensive support for your relocation.

Key Responsibilities

• Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
• Resolve complex customer inquiries with precision, professionalism, and a focus on long-term satisfaction.
• Maintain detailed records of all interactions in our CRM system to ensure high-quality service standards.
• Collaborate with international teams to optimize support processes and enhance the overall user experience.
• Stay updated on product knowledge and service policies to provide accurate and efficient solutions to users.
• Contribute to the positive reputation of the company by upholding service excellence in every interaction.
• Participate in regular team meetings and training sessions to foster professional growth.

Italian Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer supp...

• Native or fluent Italian (spoken and written).
• Excellent communication skills in English to interact effectively within a diverse work environment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Passionate about delivering high-quality service and representing our brand effectively.
• Availability for an on-site role in Sofia, making it an ideal choice for those looking at various jobs in Bulgaria.