German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria
Posted November 4, 2026
Job Description
German Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading corporations across Europe. As a leader in specialized BPO recruitment, we pride ourselves on delivering bespoke career paths that elevate our candidates' professional standing within the global marketplace.
Job Overview
We are seeking a passionate health-tech enthusiast to join our team in Sofia for the German Speaking Fitbit Products Support Specialist position in Bulgaria. This role is a perfect match for those eager to combine their German language skills with a career in the dynamic Fitness & Wellness industry, providing expert guidance to users of the world’s most iconic health tracking technology.
Key Responsibilities
- Deliver premium technical support to German-speaking customers regarding Fitbit wearable devices and fitness software.
- Guide users through the integration of biometric data, activity tracking, and wellness goals within the Fitbit ecosystem.
- Troubleshoot connectivity, synchronization, and software-related inquiries to ensure optimal device performance.
- Promote a culture of health and wellness by assisting customers in achieving their personal fitness milestones.
- Maintain high-quality standards in documentation and interaction tracking to improve user retention.
- Collaborate with international teams to share insights on trending product inquiries within the Fitness & Wellness industry.
- Stay updated on the latest health-tech trends to provide informed and professional advice to our global customer base.
- Native or fluent German (spoken and written) is mandatory for this role.
- Professional proficiency in English to collaborate within our international corporate environment.
- A strong interest in the Fitness & Wellness sector and a passion for health-tracking technologies.
- Previous experience in customer support or a high-tech service environment is highly desirable.
- Exceptional communication skills and a customer-centric mindset when navigating technical solutions.
- Readiness to relocate and start your journey in Sofia, one of Europe's emerging tech hubs.
