German Speaking Support Specialist - Work In Sofia, Bulgaria

German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between world-class talent and industry-leading global enterprises. As a leader in European recruitment and BPO solutions, we specialize in placing high-caliber professionals into prestigious roles, including exclusive German-speaking jobs within the thriving Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation experience to the vibrant city of Sofia.

Key Responsibilities

• Provide high-quality technical and administrative support to German-speaking customers via phone, email, and chat.
• Maintain excellence in Customer Support Services by resolving inquiries with efficiency and empathy.
• Document all client interactions accurately within the company database to ensure seamless service continuity.
• Collaborate with internal teams to escalate complex issues and provide real-time feedback on service improvements.
• Demonstrate deep product knowledge to offer consultative solutions that enhance user experience.
• Meet established performance targets and quality benchmarks consistent with our industry-leading standards.
• Act as a brand ambassador, ensuring every customer interaction reflects our core values of professionalism and care.

German Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between world-class talent and industry-leading global enterprises. As a leader in Europea...

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to facilitate team communication and training.
• Previous experience in the Customer Support Services industry is considered a significant advantage.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Willingness to relocate to Sofia for this German Speaking Support Specialist position in Bulgaria.